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Frequently Asked Questions

We are thrilled to have you as our valued guest at Cape Away. To ensure you have a fantastic stay, we've compiled a list of frequently asked questions to address most (if not all) queries you may have. Should you require any further assistance, don't hesitate to contact us.

  1. Before Booking
  2. Before Check-in While Getting Ready
  3. During Your Stay
  4. Just Before Check-Out
  5. After Check-Out
How do I communicate with the host before and during my stay?
  • What are the check-in and check-out times?
  • Can I request early check-in or late check-out?
  • Can I request a late check-in if my travel plans are delayed?
  • Is there a security deposit, and how is it handled?
  • Are there any additional fees or charges beyond the listed price?
  • What is the cancellation policy?
  • Can I store my luggage before check-in or after check-out?
  • Is parking available, and is there a fee for it?
  • Are linens, towels, and toiletries provided?
  • Is there a washer and dryer available for guest use?
  • Is there air conditioning or heating in the vacation house?
  • What amenities are included in the rental?

  • Is the vacation house pet-friendly?
  • Is the vacation house child-friendly, and are there any baby amenities provided (e.g., crib, high chair)?
  • Are there any restrictions on noise or quiet hours?
  • Can I have visitors or additional guests during my stay?
  • Is smoking allowed inside the property?
  • Are there any house rules I need to be aware of?
  • Are there any security measures in place for the property?
  • How do I report any issues or problems during my stay?

  1. How do I access the keys to the vacation house?
  2. How do I access the property if my arrival is outside of regular check-in hours?
  3. What is the Wi-Fi password for the vacation house?
  4. What should I do if I accidentally damage something during my stay?
  5. Are there any local restrictions or regulations that guests should be aware of during their stay?

  1. How far is the vacation house from local attractions and amenities?
  2. Are there any local recommendations for restaurants, shops, etc.?
  3. Are there any specific guidelines for using the kitchen and appliances?
  4. How do I handle trash disposal and recycling?
  5. What is the procedure for checking out?
  6. How do I operate any electronic devices or entertainment systems in the house?
  7. Are there any specific rules or guidelines for using the sauna?
  8. Is the vacation house wheelchair accessible or suitable for guests with mobility challenges?
  9. Are there any specific guidelines for using the outdoor spaces, such as a garden or patio?
  10. What entertainment options are available, such as board games, books, or streaming services?
  11. How do I handle a maintenance issue or equipment malfunction during my stay?
  12. How far is the nearest grocery store, and are there any delivery services available?
  13. What is the policy for receiving mail or packages at the vacation house?
  14. Can I request housekeeping or cleaning services during my stay?
  15. Are there any local hiking trails or outdoor activities nearby?
  16. Is there a barbecue grill available for guest use?
  17. Are there any beach towels provided?

Safety & Security

  1. Is Cape Away equipped with an alarm system or security cameras?
  2. What safety measures are in place for using any on-site recreational equipment (e.g., kayaks, paddle boards)?
  3. Is there a minimum age requirement for guests staying at the vacation house?
  4. How do I handle emergency situations, such as medical assistance or contacting the local authorities?
  5. Can I host a small gathering or celebration at the vacation house, and are there any restrictions on the number of guests allowed?
  6. Are there any fire safety measures or fire extinguishers available in the vacation house?
  7. What is the policy for handling lost and found items during and after my stay?
  8. Can I request additional cleaning supplies or amenities if needed?
  9. How do I handle waste disposal, and are there any recycling guidelines?
  10. Are there any restrictions on using candles, incense, or other open flames inside the vacation house?
  11. Is the vacation house equipped with a security system or a safe for valuable items?
  1. Are there any discounts or special offers for an extended stay and what is the procedure for extending my stay or requesting an early departure?
  2. Can I change the number of guests in my reservation after booking?
  3. Can I receive packages or deliveries during my stay, and how should they be addressed?
  4. Can I bring my own barbecue grill or other outdoor cooking equipment?
  5. Can I request a change of bed linens or towels during my stay?

After Check-Out

  • Are there any discounts or offers for returning guests?